![]() ![]() ![]() From Start, type check for updates, and select Check for updates from the search results.Restart the device, and then try activating Microsoft 365 again.If TLS 1.2 isn't checked, check it, then select Apply and OK.From Start, select Control Panel > Internet options > Advanced settings.Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device.If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed.For more information, see End of support resources for Office. Important Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. ![]() If you aren't an admin, see How do I find my Microsoft 365 admin? Activating Microsoft 365 on Windows 8.1 or earlier Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. When you're having network connection issues, you might encounter an error such as the following example: This article will help you troubleshoot network connection issues when activating Microsoft 365 apps. ![]()
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